💳 Checkout FAQ

💳 Checkout FAQ
1. What payment methods do you accept?

We support the following secure payment options:

  • PayPal (Recommended): The most trusted global payment platform with full refund protection and zero fraud risk.

  • Visa / Mastercard Credit or Debit Cards: Fast and widely accepted worldwide.

Why do we recommend PayPal?

  • No need to share card information

  • Strong Buyer Protection in case of disputes

  • Fast refunds and better self-service protection

🛡️ We strongly recommend PayPal for first-time buyers — it's secure, transparent, and worry-free.

2. Is my payment safe? Will my card be compromised?

Absolutely. Our entire site is protected by SSL encryption and powered by top-tier global payment gateways.

✅ Your data is safe from:

  • Third-party interception

  • Data storage or misuse

  • Any form of fraud or unauthorized access

🔒 We neither see nor store your card information. All transactions are securely processed by our payment partners.

3. Why did my payment fail? What should I do?

Common reasons for payment failure:

  • Card restrictions on international or online payments

  • Mismatched cardholder information (name, billing address)

  • Unstable internet or timeouts

  • Bank security blocks (especially for larger transactions)

Solutions:

  • Try PayPal for a smoother experience

  • Switch browser or use mobile checkout

  • Contact our support — we’ll guide you to retry or switch methods

4. I paid but didn’t receive a confirmation email. What now?

First, please check your Spam or Promotions folders — emails may be mistakenly filtered.

If you still haven’t received it within 10 minutes:

📧 Email: lcheng25825800@gmail.com
📱 WhatsApp: +1 213-801-8685

We’ll get back to you within 8 hours and resend your order details manually.

5. When will my order ship? When can I expect delivery?

  • Processing Time: 1–2 business days after payment

  • Shipping Time: 7–15 business days depending on your location

✈️ Most orders are shipped with international tracking. Once cleared by customs, local carriers (e.g., USPS) will complete delivery.

6. Can I cancel my order?

  • If your order has not been shipped, we’ll cancel it and issue a full refund

  • If your order has shipped, contact us for return instructions

✅ We promise: Any unshipped order can be cancelled with no questions asked.

7. What if I have questions after placing an order?

We prioritize customer satisfaction. If you have any questions, shipping concerns, or need after-sales support:

📧 Email: lcheng25825800@gmail.com
📱 WhatsApp: +1 213-801-8685 (Text or Voice)

🕐 We respond to all messages within 8 hours — shop with peace of mind.